---

1. Purpose and Commitment

The company "Anouar Boutique Massage" is committed to ensuring an environment that respects, promotes, and safeguards human dignity, physical and mental health, and the safety of every person working with or for the company.

The Company implements a zero-tolerance policy against any form of violence and harassment, regardless of the person from whom it originates (colleague, supervisor, employer, customer, or third party) and regardless of the time or place of its manifestation, provided it is connected to our provided services.

The purpose of this Policy is:

• the prevention and tackling of incidents of violence and harassment;
• the clear information of everyone regarding their rights and obligations;
• the establishment of secure and confidential channels for reporting and managing complaints;
• the protection of every affected person.

2. Scope of Application

This Policy covers all persons employed by or associated with the Company, regardless of their contractual status, including indicatively:

• employees under a dependent employment contract (full-time or part-time, fixed-term or indefinite);
• therapists and partners under a contract for services or independent contractor agreement;
• interns, apprentices, and trainees;
• job applicants, as well as persons whose employment relationship has ended.

The Policy applies to all spaces and occasions related to work, including indicatively: on the Company's premises, during out-of-premises or home massage services, during commutes, breaks, corporate events, conferences, professional training sessions, as well as in all work-related communications (telephone, email, social media, booking applications).

3. Definitions

Violence and Harassment: Behaviors, acts, practices, or threats thereof, that aim at, lead to, or are likely to result in physical, psychological, sexual, or economic harm, whether manifested as a single incident or repeatedly.

Harassment: Forms of behavior that have the purpose or effect of violating a person's dignity and creating an intimidating, hostile, degrading, humiliating, or offensive environment, regardless of whether they constitute discrimination.

Gender-based Harassment: Behaviors linked to a person's gender, which have the purpose or effect of violating their dignity and creating a hostile environment, including sexual harassment.

Sexual Harassment: Any unwanted verbal, non-verbal, or physical behavior of a sexual nature, with the purpose or effect of offending a person's dignity, particularly when creating an intimidating, hostile, or offensive environment. It includes indicatively: unwanted comments or innuendos, requests of a sexual nature, unwanted physical contact or proximity, persistent proposals, or sending material of sexual content.

4. Risk Assessment

Taking into account the nature of the activity (provision of massage and wellness services involving close physical contact in a relaxation setting), the job position, and factors such as gender, age, or other characteristics, the Company recognizes the following indicative risks:

• Inappropriate or sexually charged behavior by a customer towards the therapist, due to the nature of the service involving physical contact.
• Working in isolation (e.g., individual sessions in a closed room, home services at a third party's space).
• Working during afternoon/evening hours and solo commuting.
• Risks in relations between staff members (verbal aggression, bullying, exclusion, abuse of hierarchical position).
• Digital harassment via phone, email, or social media.

The risk assessment is reviewed periodically and whenever working conditions change significantly.

5. Prevention, Control, and Response Measures

The Company takes, indicatively, the following measures:

1. Clear definition of the nature of services as strictly therapeutic (see Part B), with explicit customer notice prior to and during booking.
2. The therapist's right to immediately terminate the session in case of inappropriate customer behavior, without any consequences for themselves.
3. The right to refuse service to a customer who has demonstrated inappropriate behavior in the past.
4. Organization of shifts to prevent, as much as possible, working in complete isolation and ensuring immediate means of communication.
5. Safety protocol for home services (recording appointment details, notifying a colleague, availability of immediate communication tools).
6. Informing and raising awareness among staff for recognizing, preventing, and reporting incidents.
7. Regular evaluation of the effectiveness of these measures.

6. Rights and Obligations

6.1 Every affected person has the right to:

• request protection and investigation within the company. In any case, when a complaint of such behavior arises within the company, the affected person retains full rights to appeal to any competent authority.
• submit a complaint to the Labour Inspection Authority and request the settlement of a labor dispute.
• appeal to the Greek Ombudsman (www.synigoros.gr).
• submit a complaint for workplace violence or harassment (mobbing) to the National Transparency Authority, provided that you have already appealed to your service or the Ombudsman and a period of at least 3 months has elapsed without action.
• resort to Justice by filing a lawsuit or criminal complaint. It is emphasized that the employer's consent is not required for the above actions.

6.2 Obligations of Employees / Partners / Customers:

• to refrain from any form of violence or harassment;
• to respect the dignity of every individual;
• to cooperate in good faith during the investigation of any incidents.

6.3 Obligations of the Company:

• to accept, investigate, and manage every complaint impartially, seriously, and without delay;
• to take all necessary measures to stop the incident and prevent its recurrence;
• not to engage in retaliation and not to permit discrimination against the complainant or witnesses;
• to respect confidentiality and the personal data of all involved parties.

7. Reporting Person ("Liaison")

The following person is appointed as the Reporting Person (Liaison) of the Company:

The Liaison is responsible for guiding and informing persons subject to this policy regarding the prevention and handling of violence and harassment, without investigative or disciplinary authority. The Liaison is bound by strict confidentiality duty.

8. Competent Authorities and Support Lines

Every affected person retains the absolute right to contact competent authorities, regardless of any internal complaint:

• Labour Inspection Authority – Citizen Service Line: 1555
• Greek Ombudsman – www.synigoros.gr
• SOS Line 15900 – Immediate psychological support and counseling for women victims of gender-based violence (General Secretariat for Equality & Human Rights)
• Immediate Action Hellenic Police (100) – In case of imminent danger

---

B.1 Strictly Therapeutic Character

All massage, body care, and wellness services provided by Anouar Boutique Massage are strictly therapeutic, relaxing, and professional in nature. They are performed by trained staff based on recognized techniques. No service of a sexual nature is provided, offered, or permitted.

B.2 Professional Boundaries

The relationship between the therapist and the customer is strictly professional. Clear professional boundaries are maintained at all times. Any request or behavior by a customer that exceeds the therapeutic purpose of the session is deemed unacceptable.

B.3 Rights of Staff Against Customers

Every therapist has the right to:

• immediately terminate the session if the customer demonstrates inappropriate, sexual, aggressive, or abusive behavior, or is under the influence of alcohol/substances;
• refuse to provide or continue the service;
• request the customer to leave and, if necessary, notify the authorities.

The termination of a session for the reasons above does not entail any negative consequences for the therapist. The fee for the session is non-refundable in the event of termination due to inappropriate behavior by the customer.

B.4 Customer Rules of Conduct

By making a booking, customers accept that:

• the services are strictly therapeutic;
• they must respect professional boundaries and the dignity of the staff;
• any form of harassment will not be tolerated and will result in immediate termination of the session, potential exclusion from future services, and legal actions.

---

C.1 Submission of Report/Complaint

Any affected person or witness may submit a report or complaint in writing (via email or printed letter) to the Liaison or the alternative channel, or verbally, in which case a relevant memorandum is drafted. The complaint should, to the extent possible, describe the incident, time, location, persons involved, and any witnesses or evidence.

C.2 Examination

The complaint is examined without delay, impartially, and with objectivity. Confidentiality and the protection of personal data (in compliance with GDPR) of both the complainant and the accused are fully secured. Both parties are granted the right to a hearing and to state their positions. The identity of the complainant is not disclosed beyond the extent necessary for the investigation.

C.3 Measures and Sanctions

If a violation is established, the Company takes appropriate and proportionate measures to stop the behavior and prevent its recurrence. These may include, indicatively: a formal warning, change of shift/duties, and—depending on severity—up to termination of the contract/collaboration in accordance with labor law, as well as banning the customer or turning to the authorities.

C.4 Prohibition of Retaliation

Any form of retaliation, adverse treatment, or vindictiveness against a person who filed a complaint in good faith, testified as a witness, or assisted in the investigation is strictly prohibited.